To conform (be the same and blend in), each of us loses or hides parts of ourselves. When we don't believe we can bring our whole selves to work, which parts are we leaving behind? The parts that are authentic and enable us to be original? If so, our ability to be creative, innovative and fulfilled gets left behind as well.
Internal Customer Success Ensures External Customer Success
When companies obsess over their employees as much as they do their customers, and dedicate a team to ensuring employees' success, something interesting happens. Customer NPS scores go up. Why? There's a direct correlation between customer success and employee success. When your employees are successful, so too are your customers. At the root of all this success is your company, which is exactly where you want to be positioned.
Permission (Re)Granted: Bringing Humanness Back To Leadership
In addition to being a talented researcher, Brené Brown is also a gifted storyteller. She brings her groundbreaking research to life through stories that are honest, funny, heartbreaking, revealing and triumphant.
In Part One of Brené's latest book "Dare To Lead" (which I highly recommend), she illustrates a point about vulnerability being foundational to good/strong/effective/daring leadership by sharing a story as told by Colonel DeDe Halfhill, the director of innovation, analysis and leadership development for Air Force Global Strike Command. In this story, Colonel Halfhill tells of a breakthrough moment .
Read More
Dear Entrepreneur/CEO: Avoid The Fastest Route To Mediocrity
In The Beginning
When you set out on the journey of building a company, your intention is to light the world on fire with your ideas, products and services. You dream big dreams and upend your life to make them a reality. From the beginning, you know it's not going to be easy, but it's going to be worth it, and you're all in. Your company is going to be different. Like no other.
Dear Entreprenear/CEO: Build A New Kind Of Company
Relics of the Past
In the world of work, we are living with the legacy thinking and management practices of the generations of leaders who came before us. With due respect, these systems and programs served a purpose during the Industrial Era when assembly lines, mass production and domestic focus prevailed. However, in today's globally Connected Era, these long-ago established people practices are inhibiting growth and causing wide-spread dissatisfaction amongst people in companies large and small, public and private (reference surveys like this one and research studies such as the one profiled in this video).